Dell Care

APPROACHABLE, RELIABLE AND FRIENDLY

We are Dell Care a small team of care professionals based in Wymondham striving to provide the highest quality of care.

Our carers have many years’ experience in all aspects of adult and domiciliary care. We are highly trained and have qualifications in Level 2 – 5 Health and Social Care.

We are Care Quality Commission registered and rated “Good” in all areas. For information on the Care Quality Commission, the Independent Regulator of Health and Social Care in England and our rating please click here.

We give continuity of care and more regular visiting times to enable you or your loved ones to remain as independent as possible in daily life.

We promote independence, dignity and respect at all times. Our motto is; “Everyone deserves to be treated with respect”. We treat our clients as we wish our own families to be treated.

  • All our carers are DBS checked for your peace of mind.

  • We are Care Quality Commission registered.
  • We have public liability insurance.
  • Copies of all certificates can be seen on request.
  • We are fully trained to care for those suffering from Dementia.
  • We are here to care.

Heather Websdell Care Manager -  Over 24 years experience as a care professional (above).

Our Certificates

Our Services

Care in the comfort of your own home

At Dell Care we aim to enable clients to lead as independent a lifestyle as is possible, taking into consideration their unique health and physical capabilities.

Dell Care’s service to clients will always observe and respect the client’s dignity, independence and privacy as far as practically possible.

Dell Care will agree a Care Plan with each individual client that caters for their distinct set of needs.

All of our carers stick to an individual client based routines which allows clients to feel at ease.

Dell Care will maintain accurate, concise and timely records of the clients care, diary sheets, time sheets and mileage sheets. Thanks to the help of our brand new software we know that our carers have arrived and departed on time and that everything is okay.

Dell Care will maintain accurate, concise and timely records of the clients care, diary sheets, time sheets and mileage sheets.

Dell Care will also review a client’s care plans whenever required.

Dell Care carers are DBS checked.

Care duties will include assisting the client with the following activities:

  • Dressing and undressing. Preparing the client for trips out
  • Washing, bathing, showering, shaving, grooming and teeth cleaning
  • Hair Care both washing and brushing
  • Finger nail care
  • Toileting and all personal hygiene
  • Continence management
  • Care of pressure sores (under appropriate nursing supervision)
  • Getting in and out of bed
  • Assisting with the use of daily living or rehabilitation aids as required
  • Helping with rehabilitation programmes as prescribed by healthcare professionals
  • Day and evening sitting services as required
  • Assistance with stoma care
  • Assisting clients to take prescribed medication
  • Preparation of snacks and meals according to the clients likes/dislikes
  • Assisting with feeding as required
  • General household duties that include cleaning, dusting, vacuuming and polishing as required
  • Bed-making
  • Clearing refuse and rubbish
  • Laundering, hand-washing and ironing as required
  • Shopping, preparation of shopping lists and assistance with budgeting
  • Assistance with personal finances including bill paying
  • Personal planning (e.g. birthdays, anniversaries etc.)
  • Democratic rights (voting etc)
Sometimes all you need is a good chat and a cup of tea with someone who understands. This can be combined with other care services or a stand-alone visit.
To anywhere of the clients choice such as a trip to the shops.

These can be multiple visits per day, daily visits, weekly visits, one off visits or occasional visits. This service is available 7 days a week, 365 days of the year.

We cover Wymondham, Attleborough, Hingham, Mulbarton, Bracon Ash, Hethersett, Banham, Long Stratton, Talcolneston and all other surrounding areas.

Testimonials

“Over the past four and a half years my Mother has had three different agencies. I couldn’t begin to count how many different carers there’s been but I can easily count on one hand the few good carers.

Heather and Sharon are two of the best! They have patience, a great understanding of dementia and above all show they “care”.

I am currently in the process of switching to direct payment so as to employ dell care because I believe my Mother shouldn’t have to put up with the disgusting way the agencies treat their clients and all clients should have regular carers they can trust.

It is without hesitation that I highly recommend Heather and Sharon and hope that my Mothers care package comes under Dell Care in the very near future.”


“I am writing to recommend the services of Heather Websdell (Dell Care), which without question gives high quality care.

Heather wrote the care plan, implemented all the paperwork and procedures and dealt professionally with Social Workers, Medical Staff and Family members.

Heather and her staff do an excellent job, were always available, polite, respectful, honest and caring. It is thanks to Heather and her staff that my late Mother who suffered from Dementia, remained in her own home even though they were frequently faced with challenging behaviour.

I am more than happy to recommend the services of Dell Care.”

Ms G P
“Dell Care have been looking after my mother, who will be 92 years old next month, since Monday 3rd August.

My mother has a cochlea implant and suffers from severe macular degeneration, leg ulcers and the start of vascular dementia. I needed to find a company who could cope with the demands of all her ailments in a kind and caring way. To this end I interviewed, together with my mother, four companies including Dell Care and decided to ask them to do the job.

The main reason for the decision was the kind and caring way the care plan was put together. Heather was not in a rush, turned up on time and really listened to what I thought was needed. She spoke to my Mother in a way that she could understand and put together a care plan that suited everyone- it seemed like a really professional and caring company. We have not been disappointed. I have been delighted with the care provided. Most of the care is provided by the same two carers and they have always turned up on time. My Mother has really got to know Jo and Sharon and looks forward to their visits 3 or 4 times a day. She thinks of them as friends not carers. In her words ‘they always have time for me and never seem in a rush like the other people we had.’ They provide a proper cooked meal every day from scratch, so she doesn’t have to eat microwave meals. They make sure she takes the correct medication morning and evening too. They also go shopping for her.

Nothing is too much trouble for them and if more time is needed they stay and sort out any problems.

In my opinion, Dell Care provide a very personalised care package and I would recommend them whole heartedly to anyone looking for a company that provide care with a positive difference.”


“My mother has been looked after by Heather and her small team of carers since the beginning of September 2015. They visit 3 times a day and also shop for her once a week. I am my mother’s only daughter and because I am retired my husband and I go away frequently in our motor home. Our recent trip was for just over a month and I must say how well she was looked after. One of the carers noticed my mother was behaving more strangely than normal (she has vascular dementia, macular degeneration and a cochlea implant) so a Dr was called immediately. The carer stayed with her until he arrived and a UTI was diagnosed. They always have time (or make time) if there is an issue. They kept me informed by email too.

I would recommend Dell Care wholeheartedly. They obviously provide a service for which my mother has to pay but they have never let her or me down. They are a kind and caring team of people who l trust with my mother’s care.”


“My mum was looked after by Dell Care for 3 years. They were superb and I would thoroughly recommend anyone who has an elderly parent needing care to employ this company. They never let me down , were very accommodating on times required and did all they could to help my mother and me. Honestly the best around.”

Janice

Contact Us

If you would like to get in touch, you can call us or send us a message using the contact form below.

Telephone: 01953 423349 | 07825 894171